Published : 09/24/2018 11:24:56
There is a key factor that all the most successful online companies have in common: Customer Service. A recent research study conducted exclusively for Panorama magazine by Statista has anonymously interviewed a sample of over 18,500 consumers, asking them to evaluate the customer care of over 2000 brands, divided into categories. The evaluation was based on four main criteria: service availability, customer orientation, professional skills of employees, willingness to recommend the site to friends and acquaintances. Each company on the list was assigned a score from 0 to 100 according to the average evaluations that it obtained.
And with 80 points, a score that has nothing to envy to giants like Leroy Merlin and OBI, the best customer service in the "Equipment, construction and woodworking online” category is ours! It is a real pleasure to know that the energy, passion and professionalism of our team of experts is appreciated this much, and it is an incentive to perform better and better.
From the birth of Attrezzi & Utensili to the transformation into Mister Worker™, the customer has always been at the center of everything for us. Offering a complete service before and after sales has always been our main objective, because it is only thanks to our customers if we can continue doing what we have always done, while constantly improving ourselves.
We are committed every day to offering complete assistance throughout the purchase process: our experts periodically follow refresher courses directly at the manufacturers, to keep up to date on all the news in the catalog and know each product in detail. This way, our team is able to offer high-level technical advice to all customers, helping them to choose the most suitable professional tools for their needs and following them during the after-sales phase, managing any problems and substitutions. Each product in our catalog is covered by the official guarantee of the brand: our customer service also handles this aspect, interfacing with the brand and assisting the customers during the repair or replacement process.
Moreover, we try to always meet the needs of all our customers, offering the possibility to receive personalized quotes, a service designed especially for companies and factories that continually need high quality professional equipment.
We carefully select the products to be included in the catalog, choosing among the best professional tool brands on the market, in order to offer only the top of the range to our customers. We currently have the complete catalog of USAG hand tools, DeWalt electro tools, Stanley tools, Gierre ladders and scaffolding, Terry outdoor furniture and Tesa adhesive tapes, as well as a wide selection of Stahlwille torque tools and Facom hand tools. Our range is constantly updated: new brands and new products will soon be available, and we periodically prepare special offers on the best-selling products.
We would like to thank you personally, one by one, because seeing our efforts paid off stimulates us to continue to give our best, without giving up. Thank you so much to all of you, for always believing in us!